Privacy Policy - Electric Power Wheelchairs

Last Updated: August 2026

Website: https://electricpowerwheelchairs.com

At Electric Power Wheelchairs, accessible from https://electricpowerwheelchairs.com, protecting the privacy and security of our customers and visitors is a top priority. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected, and your rights regarding your personal data when using our online store.

1. Information We Collect

We collect personal information necessary to process orders, improve our services, and deliver a seamless shopping experience:

Personal Identification Details: Name, email address, phone number, shipping address, and billing address provided during checkout or account registration.
Payment Information: Payment card details, PayPal account details, or other payment parameters. Payment transactions are processed securely through encrypted third-party payment gateways (e.g., Shopify Payments, Stripe). We do not store raw credit card numbers on our servers.
Order History & Communications: Products purchased, customer service communications, feedback, and product reviews.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, and browsing patterns collected automatically via cookies and web analytics tools.

2. How We Use Your Information

We use the collected information for specific, legitimate business purposes, including:

Fulfilling, shipping, and tracking your orders for electric wheelchairs and mobility accessories.
Processing payments and preventing fraudulent transactions.
Providing customer support and answering technical or product inquiries.
Sending order confirmations, shipping updates, and administrative notices.
Improving website functionality, product offerings, and user experience.
Sending promotional offers, newsletters, and SMS updates (only if you have explicitly opted in).

3. SMS / Mobile Messaging Privacy

We value your privacy regarding our SMS/MMS marketing programs. Mobile information, phone numbers, and SMS consent details collected during checkout or via opt-in forms will NEVER be sold, rented, shared, or disclosed to third parties or affiliates for marketing purposes. Your mobile data is strictly used to deliver order notifications, shipping updates, and promotional communications you have expressly agreed to receive.

4. Data Sharing & Third-Party Services

We do not sell or trade your personal information. We share your information only with trusted third-party service providers who assist us in operating our e-commerce business, including:

E-commerce Platform: Hosted on Hostinger, which provides the online platform for selling our products.
Payment Processors: Secure gateways processing credit cards and online payments.
Shipping & Logistics Providers: Freight carriers and courier services (e.g., FedEx, UPS) required to deliver your mobility products.
Compliance & Legal Requirements: We may disclose information if required by federal or state law, subpoena, or government regulation.

5. Cookies and Tracking Technologies

Our website utilizes cookies, web beacons, and similar tracking technologies to enhance site functionality, remember shopping cart items, analyze web traffic, and deliver personalized content. You can manage or disable cookies through your web browser settings.

6. Data Security

We implement robust technical and organizational security measures—including SSL encryption, secure socket layers, and strict data access controls—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights & Choices

Depending on your state of residence (e.g., CCPA), you have the right to:

Access and request a copy of the personal information we hold about you.
Request correction or deletion of your personal data.
Opt out of receiving marketing emails by clicking the “Unsubscribe” link in any promotional email.
Opt out of SMS communications by replying “STOP” to any mobile message.

Privacy Contact Information:

Electric Power Wheelchairs — Privacy Compliance Officer